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| Empresa: |
HR Gulf |
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| Título del empleo: |
Bilingual Technical Support |
| Categoría del empleo: |
Tecnología De Información |
| Localización del empleo: |
Toronto - Ontario - Canadá |
| Descipción del empleo: |
ANNUAL: $35-40K
- Liaise between internal departments and external customer base
- Be the primary resource involved in installations, troubleshooting, testing and system optimization
- Resolve issues relating to operating systems, networks, security, relational databases, OLAP databases
- Conducting technical requirements meetings with prospective customers
- Work with customers (remotely/on-site) to assist with the installation our products
- Respond to any technical issues relating to the installation of our products and solutions
- Work with Helpdesk Analysts to resolve end-user problems in a timely manner
- Escalate tickets to Network Administrators or other IT staff as necessary
- Install and support MS Office, Outlook, and Explorer within established standards and guidelines
- Troubleshoot problems with printing, e-mail, accessing the Internet and other common issues
- Liase with vendors to resolve technical issues with desktop, laptop hardware and software
- Reset Windows Active Directory passwords and unlock user accounts
- Manage an up to date inventory of all hardware and software
- Maintain backup (ghost) images of all currently used computer and laptop models
- Deploy new desktop and laptops and assist with the migration of user documents, Outlook PST files
- Securely wipe sensitive data from decommissioned computers and servers using DBAN
- Assist Network Administrators with policing current IT security policies, guidelines and standards
- Maintain backup logs, and periodically test the restoration of data from backups
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| Habilidades: |
- Experience providing bilingual (English, French or Spanish) conversational and written support
- Possess at least 2 years of technical support and/or helpdesk experience
- Solid experience supporting SQL Server and Microsoft Windows Server
- Thorough knowledge of Windows XP, Windows 7, MS Office, MS Outlook/Exchange and Explorer
- Familiarity with basic network connectivity troubleshooting and helpdesk escalation procedures
ASSETS
- Knowledge of OLAP technology and Microsoft Analysis Services
- Experience with Citrix Metaframe technology
- Experience with transportation or logistics software or related industry exposure
Technologies: Windows, SQL, ADOBE SUITE
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| Requerimientos de idioma: |
Inglés-AvanzadoEspañol-AvanzadoOtro: Experience providing bilingual (English + French or Spanish) conversational and written support |
| Tipo de empleo: |
Tiempo completo |
| Sueldo: |
No especificado |
| Día del anuncio: |
03 abr 2010 |
| Nivel de estudios: |
Sin especificar |
| Experiencia: |
1 o 2 años |
| Empresa: |
HR Gulf |
| Nombre de contacto: |
HR Gulf |
| Método de contacto preferido: |
Correo electrónico |
| Preferred Language of Resume/Application: |
English |
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