Currently Automotive Mechanical Engineer with over 4 years experience in quality control and management focused on reducing costs. Accustomed to working under pressure goals, surpassing expectations of a cost reduction of 10-35% at different times. Professional creative, dynamic, flexibility, initiative and with particular interest in acting skills and awareness of it. Proven ability to lead groups of requirements validation and troubleshooting. Acceptable level of English. Ability to manage and successfully deliver solutions on complex projects reaching important goals of service for the organization always considering customer needs and responding with effective solutions for every requirement
Habilidades:
control calidad y atencion al cliente
Idiomas (y niveles):
Inglés-Intermedio
Español-Avanzado
Tipo de empleo:
Contrato
Temporal
Tiempo completo
Tiempo parcial
Sueldo:
No especificado
Localización actual:
Estados Unidos, IL Illinois, Chicago
Formación y experiencia laboral
Formación y cualificaciones:
Nivel de estudios:
Licenciatura
Education
Bs in Mechanical Engineering Automotive (Ima) 2007
Esia Automotive Engineering College (cedva).
Degree by Thesis
Additional Skills
• Training course in Annecy France for application of product in Latin America.
• Quality Course NEW YORK (participants Canada, USA and Mexico troubleshooting)
• Quality Assurance Course (Business Mentoring Team Mexcio SC)
• Course on Total Quality Management (Business Mentoring Team Mexcio SC)
• Course management tools as core tools (APQP, PPAP, PFMEA, CP, SPC, 5S, root cause.)
• Siemens PLC Course
• Customer Service Course (AC Business)
• LANGUAGES
• Intermediate English (currently taking courses).
• HOBBY
• Living with my family, hanging out with friends, dancing, traveling, listening to music, meditation and exercise
Experiencia de trabajo:
Experiencia:
3 o 5 años
Somfy Mexico, SA de CV November 2008 to July 2011
Manager of quality control and product engineering support in solving problems. Company in charge of French origin in the creation and marketing of electric motors for residential automation, corporate and industry. Achievements:
• We improve by 30% the level of service quality through the introduction of continuous improvement in service response times and reducing costs of not reducing quality.
• Supported in part to improve pre-sales volume, through quality implementation.
• 15% due to the constant training of our area and preventive services add value to any proposed sale of product.
• Position and manage solutions based quality management schemes, design and quality requirements, to provide customers a complete, integrated solution.
• Establishment of documentation for each of the internal business processes
• Establishment of a workforce suppliers and internal solidly
• Responsible for product quality audits.
• Responsible for nonconforming material
• Coordination of a task force to release the product in less than 24Hrs. Nature
• Report progress of implementation of quality.
AutoXray, Inc. de CV September 2007 to August 2008
Head of department customer care and technical support to national-level conference and technical sales of our products. Achievements:
• We introduced our product to a network of distributors nationwide.
• We increased our product sales of 5% in the second half.
• With constant training of our areas of opportunity to achieve the optimization of all processes within the same company.
• Include a monitoring scheme in achieving customer satisfaction 80% effectiveness in service reports. Through misuse of our equipment.
GAAM, SA de CV July 2005 to February 2007
Customer Service (Customer Services) Responsible care companies and end users in the automotive service implementation Achievements:
• Improve services assigned to 40% by reducing delivery time units.
• Achieve a 20% reduction in reports of units per claim.
• optimization is achieved in the area of collection and billing.
