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| Position wanted: |
Corporate Trainer, Consultant & Customer services. |
| Job category: |
Customer ServiceHR/RecruitmentMarketing/PRRetail |
| Preferred Location: |
USA |
| Preferred City-State: |
Virginia Beach - VA Virginia |
| Objective and Resume Summary: |
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Looking for a Position in a Reputed Organization.
Key Skills
Interpersonal Skills
Content development.
Presentation Skills.
Business Communication.
Strategic methods of training.
Measuring and evaluating
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| Skills: |
Corporate Trainer, Consultant & Customer services. |
| Known languages (and levels): |
English-Very GoodOther: Hindi
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| Type of Employment wanted: |
Full TimePart Time
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| Minimum Yearly Salary in Numbers: |
30000 USD
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| Current Location: |
USA, VA Virginia, Virginia Beach |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor |
April 2007
B. Com.
Pune University VBCC College
Percentile: 58%
March 2004
Higher Secondary Certificate (H.S.C)
Maharashtra State Board St Patricks.
Percentile: 60%
March 2002
Senior secondary Certificate (S.S.C)
Maharashtra State Board St Miras.
Percentile: 63%
Other
2002 DOA&FA Gist Pace (Computer Basics)
2009 Six Sigma Yellow Belt Certification from Insignia
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| Work History & Experience: |
| Years of Work Experience: |
5 to 7 Years |
WNS Global Services - Dec 2010 Till date
Designation: Sr. Customer Service Associate/ Team Fraud Co-ordinator
Responsibilities:
Detection & prevention of fraudulent motor claims.
Investigations
Analysis and research
Collating huge data & calibration.
Managing work allocation
Preparing daily reports.
Garner Technologies Pvt. Ltd. - Sept 2007 Oct 2010
Designation: Trainer
Responsibilities:
Getting new Recruitment & Training contracts for the company.
Direct interaction & reporting & calibrating with the clients.
Conducting in-house & Off-shore Trainings.
Designing and applying new strategies to pull up new training batches.
Content Development for new training programmes.
Organizing Job Fairs
Preparing reports & analyzing training effectiveness
Conducting TNA
Presentations:
Sales Trainings: Hard core sales Training, Convincing Skills, Negotiation Skills, Team Work, Building relations, etc.
Retail Training: From Shutter Up to Shutter Down.
Making professional Business presentations
Achievements:
Took the complete responsibility & Participated in the Timesjobs job fare on 23rd & 24th March 2009.
Organized a job Fair for a Client GTECH LABS on 17th & 18th May 2010.
Introduced new Retail Training & Placement programmes.
Designed manuals for training purposes
Introduced new training methods.
EXL Services Pune - May 2006 - Aug 2007
Designation: Customer Care Executive
Responsibilities:
Resolving Customers issues and maintaining a 100% FCR rate.
Case handling on the tier 1 level to change a D Sat into a C Sat.
Client relationship Management
Hand holding agents on the OJT floor
Achievements
Facilitated training to the New trainees on US Cultural sensitization, Business & telephone etiquettes
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